Refund Policy

Returns
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 30 days after your purchase you are NOT 100% satisfied, you may send it back and receive credit for the price paid for the merchandise, or you may exchange it for another item that is more to your liking. This is considered when only the merchandise is in new and unopened condition. *Shipping charges are refundable if the product arrived damaged, defective, or the wrong item was shipped to you.

Exchanges
The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition in its original packaging within 30 days of a purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)**
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)**
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@kidton.com.

Sale items (if applicable)**
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@kidton.com and we will direct you the process to your exchanges.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you purchased the item with a free shipping from us and later returned the item we will charge for our shipping price and refund the remaining amount from the price you purchased. (This is not the case with exchanges). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.